Although ServiceMinder was hand-crafted to support home services franchises, we understand that there are many different workflows and challenges for the many kinds of home service brands, depending on industry, type of services, and workflow.

About a quarter of the brands that run on ServiceMinder are recurring. This can be lawn care, pest control, pet training, and more. If your brand is subscription-based or offers recurring appointments then you my friend know the importance of specific features to help this business model thrive.

As a franchise operating system for over 12 years, here’s a few features that our recurring brands have defined as crucial.

24/7 Scheduling

With ServiceMinder, there are a few options for easy scheduling. For service-based brands, scheduling is a huge part of the business and it also kicks off an exceptional client experience.

Whether it's online scheduling, over the phone, or in-person, ServiceMinder allows agents and owners to automate appointment scheduling which speeds up the sale process and creates a seamless experience for client.

ServiceMinder allows users to book multiple appointments at once, which is crucial for recurring brands because it makes it easy for clients to find a cadence that works best for them!

Enabling one of our many different partners for call handling allows you to track where these calls are coming from, record convos for training purposes, and most importantly..never miss a call!

These automated scheduling capabilities are a fast and efficient way to not only store information but, also utilize data. You can store appointment notes, photos, videos, and more in a client’s profile.

ServiceMinder’s scheduling capabilities are crucial to all home service models but especially recurring service brands like trusted pest control brand, Mosquito Squad. “Our zees rely on ServiceMinder to not only communicate with clients but to enhance their experience daily” said Director of Product, Hugh Jones. Pest control brands see high volume of appointments during the busy season, averaging about 800 per day per location. You think you can manually and successfully manage all of those? We think not.

Automated scheduling provides brand-wide consistency and drives revenue for your franchise by simplifying franchisee’s daily workflow.

Text Communications

You know how they say “more money, more problems?” Well, the same goes for appointments. The more frequent the appointments, the more scheduling issues, and last minute conflicts occur. Since life happens for not only your agents, but clients as well, this is where communication with clients is not only important for CX, but also agent productivity.

Two-way texting allows service providers to be transparent, informative, and helpful before arriving at the location.

With ServiceMinder, all automated client notifications can be delivered via text. You can also create automated responses by setting up triggers based on keywords.For example, if a client sends the word "next," they can set up an automatic reply to inform the client of their next appointment.

Along with automated responses, you can customize automation based on actions to keep data organized within your ServiceMinder account. This can help business owners categorize clients which can help for targeting purposes for future campaigns and sales pipeline.

For more on two-way texting, check out additional info here

Recurring Payments

Recurring appointments = recurring payments. This is an obvious must-have for our platform, but as many franchise owners can attest, that’s not always the case with other CRMs.

ServiceMinder allows agents to attach client’s credit cards to appointments/contacts. This automates the payment process for both agents and clients.

By automatically charging clients on a regular schedule, whether monthly, quarterly, or annually, it eliminates the risk of missed or late payments, which can disrupt business operations. This system enhances client convenience, as they don’t need to manually renew their subscriptions, leading to improved retention and satisfaction.

Just like everything else, when it comes to automation, it reduces billing errors and minimizes the need for manual intervention, allowing franchise owners to focus more on growth and client service.

Built-in recurring billing capabilities allow a contactless sales process, which drives more appointments, revenue, and happy clients. Overall, recurring billing streamlines operations, enhances client loyalty, and contributes to long-term financial stability.

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